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COVID - 19

If you have queries or concerns or think there is something we can help with please don't hesitate to contact us -


The COVID-19 crisis is continually evolving and it is difficult for operators to keep up to date with what is happening and with the amount of information being disseminated.  What is clear is that the pandemic has had a significant impact on small owner operated business.   Here we hope to provide you with information that is specific to bed and breakfast operators and which will help support both you and your business through this difficult period.  

As an Association we are in constant contact with Tourism New Zealand, Tourism Industry Aotearoa and other industry associations to ensure bed and breakfast owners are represented and considered in the decision making processes.


Great news: trans-Tasman travel from 18 April, 11.59pm!

Quarantine-free travel between Australia and New Zealand resumes on Sunday 18 April from 11.59pm. 

The procedures and protocols that are being put in place for a successful trans-Tasman bubble will be a blueprint for opening up travel from other countries as soon as it is safe to do so.

Download the Quarantine-free Traffic Light System here.

For quarantine-free travel information 


Operating Guidelines

Thank you to Rayma Jenkins and Nick James for working with the Accommodation Forum in developing guidelines for accommodation providers to operate within during various levels of lockdown:

Operators should also have a Covid-19 H&S Plan - or go to our Health & Safety page for further information.


Contact Tracing

As part of our protection against the spread of COVID-19 it’s important we all continue to keep track of where we’ve been and who we’ve seen - this applies to both guests coming into your property and for your personal safety when you are out and about. The NZ COVID Tracer app supports contact tracing by allowing New Zealanders to create a digital diary of the places they’ve been. 

For further information go to; call  0800 800 606 or email


  • Self Isolation - this term will be used for those who have Covid-19 and are in isolation
  • Quarantine - this is the correct term for those who are isolating themselves from others but who have not contracted the virus.
  • Social Distance - Physical Distance. We need to ensure we don't distance ourselves socially from others but we also need to ensure we practice guidelines for physical distancing (see below).



Our members group Facebook page is a great place to keep up to date with information as it comes to hand. We will email you with urgent information if required. There have been some great posts and feedback from our members with lots of positive support and suggestions.  If you are not a member of our Facebook group please email me with the email address used with your Facebook page and I will send you an invitation to join.


Sources of Information:

It is really important to ensure you source your information from reputable sources. The Government has also set up a new website providing one-stop shop for all Government related COVID-19 public health information and other useful websites are:


Digital Boost for small businesses including Tourism sector

Small businesses, including those in the tourism sector, will be able to benefit from a Government-funded Digital Boost skills training and support initiative.

The training is the first initiative to be launched from the Digital Boost programme which aims to support thousands of small businesses in realising the benefits of using digital tools and technologies.

Tourism businesses are among those that have suffered the most from the COVID-19 pandemic and many smaller operators may not be able to prioritise investment in digital tools, platforms, and systems. 

This training could be what your business needs, and it’s free. 

The training has been designed to accommodate all levels of ability and knowledge, from behind the scenes admin to showcasing your tourism offering through social media and how to maximise visitor feedback.

Find out more about the Digital Boost skills training initiative - click here


Financial Support 

The Government has released a number of economic packages that bed and breakfast operators are able to take advantage of including:

For further information - click here


Guidance on Cancellation Policies:

There has been a lot of discussion concerning cancellation policies However,  if you receive a cancellation within your cancellation policy you are able to invoke the terms of your policy - if you wish. 

To read more - click here

Your Health and Wellbeing:

Please remember to look after yourselves not just physically but mentally as well.  This is a completely new era for us all and change is often not easy to manage.  Connecting with people who make you feel safe and loved is the most important thing you can do to look after your mental health and the mental health of people around you.

On the TV1 Breakfast show, Dr. John Cameron provided answers to some great questions during a Q & A session. Watch here. Go to 2hrs18mins of the 3-hour show for the 10min segment.

The Mental Health Foundation has created a new section on their website with wellbeing tips and answers to FAQs - click here.

And, you can speak with a trained counsellor at any time - free call 1737 or text 1737 – it's free and confidential so please don't hesitate to to contact them if you feel you need to.


Links to other useful information:

Social (now Physical) Distancing? How can we practice this (Click the link here for a video)

Self Isolation - (Quarantine) What does this mean? 

Health Advice - symptoms, prevention.

Managing your Mental Health & Wellbeing / Taking Care of Children

Assets Kit with downloadable resources you may find useful.

General cleaning information

Information for Hotels and Hotel Staff 

WorkSafe information about the business and worker requirement for keeping people safe and well in the workplace.

Business Continuation Insurance - David Rush Vision Insurance

TIA’s strategic partner Marsh insurance coverage information



Our business mentors, Janet Dixon and Liz Webster, and the rest of the Board are available to help you in all things B&B business related. 

Donna Brooke
Nick James

Glenn Gairdner
 And me, the Association Secretary,   Fiona


Page last updated 11 November 2020


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