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COVID - 19


Latest News - New Zealand to Level 4 Alert  from 11.59 25 March 2020 

All domestic guests should be asked to return to their home as soon as possible. 

B&Bs wishing to offer emergency accommodation should contact TIA with their details.  Please ensure you check and can work within the Guidelines for Hospitality Providers (including B&Bs) - click here


If you have queries or concerns or think there is something we can help with please don't hesitate to contact us -


The COVID-19 crisis is continually evolving and it is difficult for operators to keep up to date with what is happening and with the amount of information being disseminated.  What is clear is that the pandemic will have a significant impact on small owner operated business.   Here we hope to provide you with information that is specific to bed and breakfast operators and which will help support both you and your business through this difficult period.  

As an Association we are in constant contact with Tourism New Zealand, Tourism Industry Aotearoa and other industry associations to ensure bed and breakfast owners are represented and considered in the decision making processes.


General FAQs:

Some Q&A provided by national agencies:

Q.     Accommodation providers can’t throw people out on the street, and many visitors will have finite funds so who pays?

A.     In the first instance the user pays other support may be available.

Q.     If visitors are to be in lockdown – is it at one place for 4 weeks?

A.     Yes locked down for 4 weeks unless exceptional reason not too

Q.     If accommodation accepts new bookings, do guest have to stay for the full 4 weeks?

A.     Again yes to 4 weeks in one place

Q.     What support services are available?

A.     MBIE has set up the Temporary Accommodation Service and is working on welfare issues.


If you have guests arriving on 25 March you should plan to have them with you for the next four weeks or until their transport home is arranged.

If you cannot house guests for this period then please check the attached document which lists a number of hotels who will be providing accommodation.

To see the MBIE Accommodation Fact Sheet - click here



Going forward you will start to see different terminology in use in the public domain:

  • Self Isolation - this term will be used for those who have Covid-19 and are in isolation
  • Quarantine - this is the correct term for those who are isolating themselves from others but who have not contracted the virus.
  • Social Distance - will be changed to Physical Distance.  We need to ensure we don't distance ourselves socially from others but we also need to ensure we practice guidelines for physical distancing (see below).



Our members group Facebook page is a great place to keep up to date with information as it comes to hand.  We will email you with urgent information if required. There have been some great posts and feedback from our members with lots of positive support and suggestions.  If you are not a member of our Facebook group please email me with the email address used with your Facebook page and I will send you an invitation to join.



Our business mentors, Janet Dixon and Liz Webster, and the rest of the Board are available to help you in all things B&B business related.  
     Rayma Jenkins
     Donna Brooke
     Nick James
     Heather Bridson
     And me, Secretary,   Fiona


Sources of Information:

It is really important to ensure you source your information from reputable sources.  The Government has also set up a new website providing one-stop shop for all Government related COVID-19 public health information and other useful websites are:
     New Zealand Government Covid-19
     New Zealand Ministry of Health
     Tourism Industry Aotearoa


Non-compliance with Self-Isolation:

The Ministry of Health (MoH) has agreed with the Police’s new processes for following up reports of persons who are required to self-isolate but are not doing so.

Current advice on dealing with guests or members of the public who are not following self-isolating procedures is to contact Crimestoppers (not MoH) Ph 0800 555 111.


The Government's Business Continuity Package:

The Government has released a significant economic package and subsidies are now available for all businesses significantly impacted by Covid-19.  

To read more - click here


Guidance on Cancellation Policies:

There has been a lot of discussion concerning cancellation policies However,  if you receive a cancellation within your cancellation policy you are able to invoke the terms of your policy - if you wish. 

To read more - click here


Your Health and Wellbeing:

Please remember to look after yourselves not just physically but mentally as well.  This is a completely new era for us all and change is often not easy to manage.  Connecting with people who make you feel safe and loved is the most important thing you can do to look after your mental health and the mental health of people around you.

On the TV1 Breakfast show, Dr. John Cameron provided answers to some great questions during a Q & A session. Watch here. Go to 2hrs18mins of the 3-hour show for the 10min segment.

The Mental Health Foundation has created a new section on their website with wellbeing tips and answers to FAQs - click here. 

And, you can speak with a trained counsellor at any time - free call 1737 or text 1737 – it's free and confidential so please don't hesitate to to contact them if you feel you need to.


Links to other useful information:

Social (now Physical) Distancing? How can we practice this (Click the link here for a video)

Self Isolation - (Quarantine) What does this mean? 

Health Advice - symptoms, prevention.

Managing your Mental Health & Wellbeing / Taking Care of Children

Assets Kit with downloadable resources you may find useful.

General cleaning information

Information for Hotels and Hotel Staff 

WorkSafe information about the business and worker requirement for keeping people safe and well in the workplace.

Business Continuation Insurance - David Rush Vision Insurance

TIA’s strategic partner Marsh insurance coverage information




Page last updated 25 March 2020


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