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COVID - 19

If you have queries or concerns or think there is something we can help with please don't hesitate to contact us -


If you or a guest gets Covid 

If either you or a guest test positive for Covid call Healthline on 0800 358 5453.

If guests test positive for Covid and are unable to travel (ie. they are not allowed to take public transport or fly) home they will need to isolate until they are able to do so. 

We suggest you follow the Covid-19 protocols provided by the Government for international travellers that is:

If you cannot stay in your accommodation

If you cannot stay in your current accommodation, you must find alternative accommodation. It must be:

    • close to where you are
    • without shared guest facilities.

Isolation accommodation can be self-contained motels, hotels, or campervans. Ask your current accommodation provider for help finding somewhere suitable.

You cannot:

    • take a commercial flight to your accommodation
    • do any long-distance road travel that requires an overnight stay
    • take an interisland ferry or public transport.

Private transport can be used to relocate to your alternative isolation accommodation. It can be your own vehicle, or you can a hire vehicle if it is contactless payment and collection.

Who needs to isolate

Only those who have Covid 19 now need to isolate.  Household contacts are no longer required to isolate.

For further information - click here 

Tourism Export Council New Zealand

TECNZ have drafted documents to make it easy for offshore travel partners to see what precautions and duty of care our NZ inbound members are taking to look after their clients/guests while in NZ. The documents are a set of guidelines, and we assume common sense will come into play depending on each situation. 

To view these documents - click here


Monkey Pox

The Ministry of Health have updated their website to include information on Monkey Pox.  Monkeypox is an infectious illness that does not easily spread between people.  It can be transferred through a variety of ways.  Ministry of Health have also produced a guide for isolating in accommodation.   
As always you should follow the advice of the Ministry of Health and contact Healthline on 0800 358 5453 if you have a case in your property.
To see more - click here
To see the Guide on Isolating in Accommodation - click here


Face masks

Face mask requirements have been updated and you must wear a face mask when visiting healthcare services.  

You can find detailed information about face mask requirements here



Sources of Information:

It is really important to ensure you source your information from reputable sources. The Government has also set up a new website providing one-stop shop for all Government related COVID-19 public health information and other useful websites are:


Financial Support 

The Government has released a number of economic packages that bed and breakfast operators are able to take advantage of including:

For further information - click here


Guidance on Cancellation Policies:

There has been a lot of discussion concerning cancellation policies However,  if you receive a cancellation within your cancellation policy you are able to invoke the terms of your policy - if you wish. 

To read more - click here

Your Health and Wellbeing:

Please remember to look after yourselves not just physically but mentally as well.  This is a completely new era for us all and change is often not easy to manage.  Connecting with people who make you feel safe and loved is the most important thing you can do to look after your mental health and the mental health of people around you.

On the TV1 Breakfast show, Dr. John Cameron provided answers to some great questions during a Q & A session. Watch here. Go to 2hrs18mins of the 3-hour show for the 10min segment.

The Mental Health Foundation has created a new section on their website with wellbeing tips and answers to FAQs - click here.

And, you can speak with a trained counsellor at any time - free call 1737 or text 1737 – it's free and confidential so please don't hesitate to to contact them if you feel you need to.


Links to other useful information:

Social (now Physical) Distancing? How can we practice this (Click the link here for a video)

Self Isolation - (Quarantine) What does this mean? 

Health Advice - symptoms, prevention.

Managing your Mental Health & Wellbeing / Taking Care of Children

Assets Kit with downloadable resources you may find useful.

General cleaning information

Information for Hotels and Hotel Staff 

WorkSafe information about the business and worker requirement for keeping people safe and well in the workplace.

Business Continuation Insurance - David Rush Vision Insurance

TIA’s strategic partner Marsh insurance coverage information



Our business mentors, Janet Dixon and Donna Brooke, and the rest of the Board are available to help you in all things B&B business related. Or contact


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