Running a B&B can be a rewarding experience, but it comes with a set of compliance requirements and obligations. Let's break them down in simple terms.

Its useful to note that all of this information is available on BBANZ’s members site as part of our training modules, which is designed to take you through to a successful assessment of your business.

1. Planning and Zoning:
Before you start, it's crucial to check with your local council for zoning regulations.

2. Building Consents:
If you plan any structural changes, you might need building consents. This includes things like adding extra rooms or altering the layout.

3. Resource Management Act (RMA):
Complying with the RMA is essential, especially when it comes to environmental considerations.

4. Health and Safety:
Your safety and that of your guests is paramount. Regularly check your property for hazards, provide fire safety equipment, and have clear emergency procedures. This is possibly the compliance area
that poses most risk for owners. You are unable to insure or contract out of your obligations. It is also an area where I believe it's important to demonstrate that you have a living, working plan.

5. Food Safety Standards:
As a member of BBANZ you offer meals, so adhere to food safety standards and do a training course.

6. Business structure and Registration:
You'll need to decide on a structure appropriate to your circumstances. If it is a limited liability company register your business with the Companies Office and get an IRD number for tax purposes.  We recommend you talk with a professional such as your accountant.

7. Insurance:
Insurance is a must. Get liability insurance to protect your business in case of accidents or damages and we also recommend Innkeepers Insurance as you are subject to obligations under the Innkeepers Act 1962. BBANZ has a great provider in Vision Insurance.

8. GST (Goods and Services Tax):
If your annual turnover exceeds a certain threshold, you'll need to register for GST.

9. Local Council Bylaws:
Check with your local council for any specific bylaws that apply to B&Bs, such as noise restrictions or parking rules.

10. Privacy Act:
Respect your guest's privacy by adhering to the Privacy Act when collecting and storing their personal information. If you are dealing with international guests you may have obligations under their international law.

11. Employment Law:

If you hire staff, make sure you follow New Zealand's employment laws, including minimum wage and employment contracts. If you use contractors make sure that you have documentation including engagement terms and invoices.

12. Licensing:
In some cases, you might need a license to serve alcohol or if you are cooking food for public consumption on or from your premises.

13. Human Rights Act:
Consider accessibility for guests with disabilities. If your B&B is not accessible you will need to communication this clearly. Discrimination is illegal. This includes race, religion, gender, sexual orientation, disability or age. You are allowed to insist on reasonable security for payment or damages.

14. Waste Management:
Manage waste and recycling in accordance with local council regulations. Look to minimise.

15. Fair Trading and Consumer Guarantees :
Familiarise yourself with regulations regarding your obligations under these Acts. Essentially, do what you promise. You should not mislead or be deceptive promoting your business. You should ensure that you are being fair and honest in the marketplace.

16. Website Transparency:
This sort of comes under the previous topic but deserves special mention. It is your shopfront. Ensure that you communicate policies, including smoking, vaping, cancellation and privacy clearly. Use a reputable host. One of the worst experiences is having your site hacked!

17. Ongoing Training:
Stay updated with any changes in regulations and join Bed & Breakfast Association New Zealand (BBANZ) for support and resources. Even better, come to CONFERENCE and learn more.

18. Environmental Sustainability:
New Zealand is known for its natural beauty, so consider implementing eco-friendly practices to protect the environment. We suggest joining the TIA’s Tourism Sustainability Commitment and the Tiaki Promise.

19. Guest Feedback:
Always welcome guest feedback and use it to improve your B&B. Happy guests are more likely to return and recommend your place to others.

20. Enjoy the Journey:
Running a B&B can be a fulfilling adventure, so embrace it with a positive attitude. Meet new people, share local experiences, and create memorable moments for your guests.

In summary, running a Bed & Breakfast in New Zealand involves adhering to many compliance requirements and obligations. It may seem like a lot, but with the right approach, you can create a fantastic B&B experience for your guests while following the rules and regulations that ensure everyone's safety and satisfaction. Good luck!

Disclaimer – this blog was written with assistance from AI. ChatGPT wrote the initial draft which was moderated by Garth. Go figure! The stuff one can learn at BBANZ CONFERENCE!